Password recovery

Use password recovery when you already have an account and cannot sign in. Account setup invitations follow the separate getting access flow.

Reset your password

1. Open the panel and choose Continue with email.
2. On the identity screen, choose Forgot Password?.
3. Enter the email address associated with your account and submit the request.
4. Open the recovery email within 15 minutes.
5. Choose a new password of 15–128 characters and confirm it.
6. Keep the option to sign out other devices selected unless you intend to preserve those sessions, then complete the reset.

The response to a recovery request does not reveal whether the account exists. Check the inbox and spam folder for the address you entered.

After the reset

Sign in using the new password. The old password no longer works. The other-session revocation option is selected by default; keep it selected when recovering from suspected account compromise.

You can also open Account & Security after sign-in to inspect and revoke device sessions. See Sessions and sign-out.

If the link fails

Recovery links are time-limited and single-use. Request a new link when one has expired, was already used or is invalid. Do not repeatedly submit the old link.

If no email arrives, confirm that you used the invited account address. Contact your installation operator to check mail delivery. A successful request is not a guarantee of inbox delivery.